Shipping policy
Shipping Policy – AXTRON
Last updated: 29 October 2026
Thank you for shopping with AXTRON, operated by MONTCLAIR BRANDS LTD. We are committed to providing a reliable, transparent and convenient delivery experience for our customers across the United Kingdom.
This Shipping Policy explains our free delivery service, order processing times, estimated delivery periods, tracking information and delivery procedures.
1. Order Processing
All orders are processed after successful payment confirmation.
Processing Time: 1 to 3 working days.
Orders are processed Monday to Friday, excluding UK bank holidays.
Orders placed during weekends or bank holidays will normally begin processing on the next working day.
Once your order has been dispatched, you will receive a confirmation email with tracking details where available.
2. Shipping Methods and Delivery Times
We currently offer standard delivery throughout the United Kingdom.
Standard Delivery: 5 to 10 working days after dispatch.
Total Estimated Delivery Time: 6 to 13 working days, including order processing and delivery.
Delivery estimates may be affected by:
- Courier delays;
- Adverse weather conditions;
- UK bank holidays;
- High seasonal demand;
- Remote delivery locations;
- Other unforeseen circumstances.
These delivery times are estimates rather than guaranteed dates, unless expressly agreed otherwise. Your statutory rights regarding late or failed delivery remain unaffected.
Unless a different delivery period has been agreed, goods will normally be delivered within 30 days of the contract being entered into, in accordance with applicable UK consumer law.
3. Free Shipping
FREE STANDARD DELIVERY ON ALL UK ORDERS.
AXTRON offers free standard delivery on all orders shipped to eligible addresses within the United Kingdom.
No minimum purchase amount is required to qualify for free standard delivery.
Standard Shipping Cost: £0.00.
Any optional additional delivery services, if offered, will be clearly displayed with their applicable charges at checkout.
4. Taxes and Additional Charges
Prices displayed to UK consumers include applicable mandatory taxes, including VAT where chargeable, as required by law.
Any mandatory delivery-related charges applicable to your order will be disclosed before you complete your purchase.
For orders delivered within the United Kingdom, customers will not be asked to pay undisclosed import duties, customs fees or handling charges upon delivery.
5. Order Tracking
Once your order has been dispatched, we will send you a shipping confirmation email containing your tracking number and tracking link, where available.
Please allow up to 48 hours after dispatch for tracking information to become active in the courier's system.
If you require assistance with tracking your order, please contact:
6. Shipping Destinations
We currently ship to the United Kingdom, including England, Scotland, Wales and Northern Ireland.
All eligible UK orders qualify for free standard delivery.
Delivery availability will be confirmed during checkout based on the shipping address.
7. Delivery Address Accuracy
Please ensure that your delivery information is complete and accurate when placing an order.
This includes your full name, street address, postcode and relevant contact details.
If you notice an error in your delivery information, please contact us as soon as possible at:
We will make reasonable efforts to correct delivery details before dispatch where possible.
8. Lost, Damaged or Delayed Parcels
If your order is lost, damaged or delayed, please contact our customer support team.
We will investigate the matter with the relevant courier and provide an appropriate resolution in accordance with applicable law.
Under the Consumer Rights Act 2015, goods generally remain at our risk until they come into the physical possession of the customer or a person nominated by the customer, subject to applicable legal exceptions.
A parcel being marked as delivered by a courier does not automatically remove our responsibility where the goods have not been properly delivered.
Your statutory rights to remedies for late, missing, damaged or faulty goods remain unaffected.
9. Order Changes and Cancellations
If you wish to change or cancel an order, please contact us as soon as possible.
We will make reasonable efforts to accommodate changes before the order is dispatched.
Once an order has been dispatched, changes to the delivery details may no longer be possible.
This does not affect your statutory right to cancel eligible distance purchases under applicable UK consumer legislation.
Further information is available in our Return & Refund Policy .
10. Contact Information
For questions regarding delivery, tracking or your order, please contact our customer support team.
Trading Name:
AXTRON
Registered Company:
MONTCLAIR BRANDS LTD
Company Registration Number:
17544263
Registered Office:
71-75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom
Customer Support Email:
support@axxtrron.com
Telephone:
+44 7888 651717
Official Website:
https://axxtrron.com/